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Workforce GPS's Online Training Resource: Serving Individuals with Disabilities

The Disability and Employment eLearning Task Force in collaboration with the Employment and Training Administration (ETA) released the first of three eLearning Training Modules to help support the professional development needs of the workforce development staff across the country.  This month’s eLearning module is titled Serving Individuals with Disabilities – A Day in the Life of an American Job Center.

The objective of eLearning Module #1 is to support learning in the following key areas:

  • Understanding the Foundation of WIOA's Vision and Section 188;
  • Understanding Disability Related Information:Asking, Telling, Using, and Storing Data;
  • Building Knowledge of Strategies to Maximize Physical and Programmatic Access in the American Job Center; and
  • Being Informed of Effective Communication and Interaction Strategies with Individuals with Disabilities.

The eLearning task force is comprised of 27 members from 20 states across WIOA programs to help shape the development of online training tools to support nearly 2,400 American Job Centers (brand name of the one-stop delivery system).  In building on the lessons learned from the Workforce Innovation Cohort on Disability and Employment that finished in May 2019, members of this new task force shared their ideas and insights to help drive the content in supporting the development of the eLearning modules.  Overall, these modules are designed to help support American Job Centers provide more effective and efficient services to individuals with disabilities and businesses using our services.