I received a query from a local hospital and was wondering if you had any helpful hints.
Occasionally, they will have a doctor/nurse who has a strong mastery of the English language, but due to their accent, voice inflections, tone of voice, etc., it is difficult for staff and patients to understand them. They wanted to know if there was any program that could assist health care providers (who are E.S.O.L.) in being understood.
Thanks for your input!