9/26 USCIS on Customer Experience Enhancements and MORE!

The CIS Ombudsman’s Webinar Series:
Engagement with USCIS on Customer Experience Enhancements

Tuesday, September 26, 2023
2-3 p.m. Eastern Time

The Department of Homeland Security’s Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) invites you to participate in a joint webinar with U.S. Citizenship and Immigration Services (USCIS) on recent customer experience enhancements and online tools on Tuesday, September 26, 2023, from 2 to 3 p.m. Eastern Time.

USCIS is undertaking numerous initiatives to improve customer service. The webinar will address the following new features:

  • Text ahead feature for Contact Center call backs
  • Online appointment requests
  • Requesting a new online access code
  • Online rescheduling of biometrics appointments
  • myProgress (personalized processing times)

During the webinar, participants will be able to submit questions and comments in real time.

Please join the webinar on Tuesday, September 26 at 2 p.m. Eastern Time by clicking on this Teams Live link. Registration is not required. For more information on attending a Teams event, see Microsoft’s Attend a live event in Teams page.

If you require a reasonable accommodation to participate in the webinar, please contact us by email at CISOmbudsman.publicaffairs@hq.dhs.gov no later than Tuesday, September 19, 2023. Live captions are available in Microsoft Teams, and you can learn more on the Use live captions in a Teams meeting page.

Slides from previous DHS/USCIS meetings: 

DHS: Office of the Citizenship and Immigration Services Ombudsman

LINCS: REPORT BACK: 7/19 CIS Ombudsman’s Webinar: Engagement with USCIS on the Naturalization Test Redesign Initiative

USCIS: 8/30/2023 USCIS Online Customer Experience Engagement (PPTX, 31.99 MB)