The Office of the Citizenship and Immigration Services Ombudsman (CIS Ombudsman) has released a one-page infographic on how to request case assistance from our office, along with translations in the following 12 languages:
- Arabic (العربية)
- Chinese (simplified) (中文)
- Dari (دری)
- French (Français)
- Haitian Creole (Kreyòl ayisyen)
- Pashto (پښتو)
- Portuguese (Português)
- Russian (Русский)
- Somali (Soomaali)
- Spanish (Español)
- Ukrainian (українська)
- Vietnamese (Tiếng Việt)
The infographic provides a four-step overview to help you understand how our case assistance process works. You can find it, along with all 12 translated versions, on our Resources page.
Please note that if you want to request case assistance from our office, you must complete DHS Form 7001, Request for Case Assistance, in English as we currently cannot process requests completed in other languages.
More information
Go to our How to Submit a Case Assistance Request page for the most up-to-date information on requesting our help. We also have a Tips for Submitting a Case Assistance Request tip sheet that addresses specific situations like submitting large files, signing on behalf of clients, and requests involving multiple form types or family members.
The CIS Ombudsman is dedicated to assisting individuals and employers seeking to resolve problems with USCIS. For more information on our office, please visit dhs.gov/cisombudsman or follow us on Facebook, LinkedIn, and X.
Please complete the CIS Ombudsman Customer Satisfaction Survey. We appreciate your feedback.