Customer Service Curriculum for English Learners

Hello colleagues, I wanted to share a resource developed by our colleagues in Maryland that has recently been added to the LINCS Collection. This curricular resource is specifically designed to introduce intermediate level English learners to the skills expected and the language needed to provide good customer service. The resource includes a teacher's guide and student handouts, featuring authentic workplace materials.

As noted by the LINCS reviewer, "Teachers who are looking to incorporate work-based education activities into their curriculum and lessons will find a wealth of content and creative ideas."

Those who are interested can check out the LINCS review and access the ESOL Customer Service Training Curriculum. Let us know what you think!

Cheers Susan Finn Miller

Moderator, English Language Acquisition CoP


Thank you for sharing this Susan!  I will share this with our English language teachers here in Delaware.