Colleagues,
I'm having a frustrating day and wonder if anyone else struggles with phone calls? I am finding fewer and fewer individuals will answer phone calls, and hardly anyone will answer a call from an unfamiliar phone number.
I'm curious at what this looks like from a student support / customer service experience. How do your early alert plans for retention, which may involve calling a student who is at risk, conducted with students not answering phone calls?
Students often need to seek support services through referalls from our WIOA core partners. What does this look like since so many individuals won't talk on the phone?
Finally, is having an actual conversation on the phone a new 'soft skill' we should be incorproating into our classroom?
I look forward to a spirited discussion on this topic.
Thank you,
Kathy Tracey
Comments
Colleagues,
I invite you to consider the information in the article, Phone call anxiety: why so many of us have it, and how to get over it. As you review the information, consider the impact of individuals who prefer not to have phone conversations on retention initiatives.
From the article....