You're Invited to the Webinar Series:
Workforce Innovation and Opportunity Act (WIOA) Act Now Series: Customer Centered One-Stop Design
Date: July 29, 2015
Time: 12:00pm ET (11:00am/Central, 10:00am/Mountain, 9:00am/Pacific)
Length: 90 minutes
This session on Customer Centered Design is the third webinar in the Act Now Series, hosted by the Employment and Training Administration (ETA), to inspire innovation at the local and state level in achieving customer centered design as part of implementing the Workforce Innovation and Opportunity Act (WIOA).
In partnership with the U.S. Department of Labor, the U.S. Department of Education, and the U.S. Department of Health and Human Services, we are hosting a webinar on Customer Centered Design. Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of these Methods as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems. This webinar will include an overview of what Customer Centered Design is, examples from peers about how it is currently being used in the workforce and human services systems, and how other federal agencies are using Design Thinking to innovate services to customers.
This webinar is the launch of a bigger initiative designed to engage workforce leadership throughout the country in a three month process. Through your participation in this webinar, you will learn how you can address design challenges below. You will also learn how you and your partners can engage in a team to learn, practice, and implement customer-centered design.
- How might we improve the customer experience and outcomes for our shared One-Stop Customers?
- How might we put employers in the center of our sector strategies and career pathway work?
How might we design services and programs for out of school youth that will engage them and produce great outcomes?
The Audience:
- Organizations implementing WIOA
- People who are designing services, writing RFP’s, etc.
- Partners who serve a broad range of customers
- State and local workforce agencies who want better outcomes
- All one-stop partner programs
The Presenters:
- DOL leadership
- WIB Directors
- One Stop Managers
- TANF Tribal Child Welfare managers, and leadership focused on Innovation from the White House Office of Science and Technology Policy
Registration for this webinar is limited and seating is on a first-come, first-served basis. Please register today!
Instructions for registering
- Click here.
- Click the "Login Now" button and type in your email and password. Then click the “Reserve Seat Now” button. If you haven't updated your password within the past 90 days, you will be prompted to do so. If you do not have a Workforce3 One account yet, you must create and activate an account before you can register for the webinar. Click here to create your free account. Once you’ve created and subsequently activated your Workforce3 One account, please refer back to this email so that you may register for the free webinar.
- Once you have registered for the webinar event, you will receive an email with detailed instructions for accessing the webinar. We ask that you listen to the audio portion of the live webinar via Internet Telephony (through your computer speakers). You will also be supplied with a teleconference number and access code if you must join using a telephone. If possible, we encourage you to use Internet Telephony, as we are limited in the number of teleconference lines and the more people that use Internet Telephony, the more capacity we have for those that must join using a telephone. If anything changes and you no longer wish to attend, please go to your dashboard on https://secure-web.cisco.com/1J1gOHaYum5qyEQaHMtAE_iB2QhKo8iI4n8xnHDXePg7lYa_zY3tdWqP3gQJayjgS1HaODLSNx3i_bbcb-xPj3s0xBMko75JY3GaRfNWGz8B0GQqAq_m79pF_TfGRBdtl45nMUj8Snu2-g2rnidVLcfO_9_jp2cBXpZUy29cuHRWwH8y9eWSKnCuhC422rqx4CwgafxhOfYHinmfGff5OWQ/https%3A%2F%2Fwww.workforce3one.org%2F and remove your registration.
PLEASE NOTE: If multiple participants from the same location are joining the live event, we encourage you to join at one location. This will allow for a larger number of participants to attend.
System Check
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Accessibility
If you are deaf, hard-of-hearing, or have speech disabilities and captioning would facilitate your participation in this Webinar, you can register for captioning service through the Federal Relay Conference Captioning. Please note the Federal Relay Service requires at least 48 hours notice (2 working days) to guarantee coverage. Click here for more information.