Help

Need help navigating the LINCS Community or LINCS Courses? Check out our help resources below, or contact us.

Please note: the LINCS Community and LINCS Courses now uses Login.gov to sign in.

General Information 

Login.gov Information

How do I sign in using Login.gov?

  1. On the Community Login Page click "Sign in or create a Login.gov account" to get started. Or click “Sign in” on the Courses Homepage.
  2. You will be directed to the Login.gov page. You can then create a login.gov account. Please use the same email address you use for your LINCS account in order to retain access to your LINCS account information. 
  3. You’ll then be signed in to your Community (or Courses, as applicable) account. 

Can I still sign in to Community and Courses using my existing LINCS account credentials?

  • Starting December 11, 2025, you’ll no longer be able to use your existing LINCS account credentials to sign into your account. You must create an account using Login.gov. 
    • For your Login.gov account, remember to use the same email address for your LINCS account. Then you won’t lose any information in your Community or Courses account.

How do I create a new LINCS account with Login.gov?

  • You can create a new account by going to the Community Login Page and clicking "Sign in or create a Login.gov account" to get started. Some things to note:
    • When creating a new account with Login.gov, you will need to provide basic information such as an email and strong password.
    • New users are required to add an alternate form of verification such as SMS, Phone call, Security Key, Authentication app, etc.
    • Once authenticated, you will be sent back to our site where you can finish setting up your profile.
    • New users are required to provide their first and last name.

How do I update my LINCS email address?

  1. Please contact the LINCS Help Desk to request that your email address is changed.
  2. Once your LINCS account email address has been updated, you can then update your email address in Login.gov.

What do I do if I sign into LINCS with Login.gov and I don’t see any of my LINCS Community and Courses account information?

  • This means the email address you used for Login.gov is different from your LINCS account email address. 
  • The best way to resolve this is to create a new Login.gov account with the same email that is associated with your LINCS account.
  • If you are unsure of what your LINCS account email address is, please contact the LINCS Help Desk and provide the email address that you used for LINCS.

What if I create a Login.gov account using an email that’s different from my LINCS Courses and Community account? 

You would have created a new LINCS account. You won’t be able to access your previous Community or Courses account information. If this happens, create a new Login.gov account with your existing LINCS account email. Or, you can contact LINCS Help Desk

How do I access my existing LINCS account if my existing Login.gov account uses a different email?

  • Login.gov allows you to add alternate emails to your account. This way, you can link your existing LINCS account to Login.gov without having to create a new Login.gov account.
  • You are also welcome to create a new Login.gov account if you are wanting to keep emails separated. Please make sure that your new Login.gov uses your existing email in LINCS and your account will get linked automatically. 
  • If you no longer have access to the email used for your LINCS account, you will need to get your LINCS account email to match your Login.gov account.

If you need to update your email, contact the LINCS Help Desk.

Support Information