You’re invited to participate in the launch of the Customer Centered Design Challenge hosted by the U.S. Department of Labor, Employment and Training Administration.
During the 2015 Annual State Directors of Adult Education conference, we had a highly-rated mini-institute training on transforming adult education for a customer-centered workforce development system. During that session, we learned about the underlying principles of what it means to build a more "customer-centered" workforce development system and explored the implications for adult education. This upcoming engagement is an opportunity to continue that dialogue but at a deeper level that’s designed to engage workforce leadership throughout the country.
Design Thinking is a practical, repeatable approach to arriving at innovative solutions. Think of it as a step-by-step guide to unleashing your creativity, putting the people you serve at the center of your design process to come up with new answers to difficult problems.
This webinar is the launch of a bigger initiative designed to engage workforce leadership throughout the country in a three-month process. Through your participation in this webinar, you will learn how you can address design challenges. You will also learn how you and your partners can engage in a team to learn, practice, and implement Design Thinking.
This opportunity would be open to local program directors (and depending upon local team composition, possibly one-stop adult education teachers, as well).
For more information on this opportunity and how to register can be found at https://www.workforce3one.org/view/5001607847416989609/info
Date: 03/28/16 from 1:30PM ET to 3:00PM ET
Presenters:
- Daniel Correa, Senior Advisor, Innovation Policy, Technology & Innovation Division, Office of Science & Technology Policy, Executive Office of the President
- Byron Zuidema, Deputy Assistant Secretary, Employment and Training Administration, U.S. Department of Labor
- Virginia Hamilton, Regional Administrator, Region 6 (San Francisco), Employment and Training Administration, U.S. Department of Labor
- D'Angelo Johnson, Agency Wide Trainer, Arapahoe/Douglas Works!
- Sondra Howell, Director of Workforce Development, Memphis Bioworks Foundation
- Nancy Saengjeang, Santa Barbara Workforce Resource Center
- Andre Schoor, California Labor and Workforce Development Agency