Dificult conversations and conflict

Colleagues, 

I found this article very helpful as it relates to addressing conflict and I wondered how (or if) you integrated conflict resolution in your professional development? In these very challenging times, people may want to add conflich resolution to their toolkits.  I'd love to hear more about how confict shapes your PD or even if you feel this is a necessay topic for discussion. 

Regards, 
Kathy Tracey
@Kathy_Tracey